Official Youtube Chat Moderator for Cult of Psyche (recovered1983 copy?1)

Hi there team member and welcome to the

Hi there team member and welcome to the

cult of psyche chat moderation family.

cult of psyche chat moderation family.

Here at Cult of Psyche, we believe in

Here at Cult of Psyche, we believe in

three things: community, conversation,

three things: community, conversation,

and keeping the chat from catching on

and keeping the chat from catching on

fire. Today, you'll learn how you can

fire. Today, you'll learn how you can

help create a safe, engaging,

help create a safe, engaging,

trollresistant environment all while

trollresistant environment all while

smiling. That's right, because when chat

smiling. That's right, because when chat

runs smoothly, everybody wins. So, what

runs smoothly, everybody wins. So, what

is a moderator? A moderator is like the

is a moderator? A moderator is like the

shift supervisor of the live stream.

shift supervisor of the live stream.

You're not the star of the show, but you

You're not the star of the show, but you

make sure the show goes on. You're not

make sure the show goes on. You're not

here to argue. You're not here to

here to argue. You're not here to

debate. You're definitely not here to

debate. You're definitely not here to

win. You are here to maintain the flow,

win. You are here to maintain the flow,

enforce the rules, protect the host, and

enforce the rules, protect the host, and

protect the community. Think of our

protect the community. Think of our

child like a dining room in a fine

child like a dining room in a fine

restaurant. Most guests are polite and

restaurant. Most guests are polite and

having a good time. Some might get a

having a good time. Some might get a

little loud. And then there's that one

little loud. And then there's that one

guy in the corner trying to light the

guy in the corner trying to light the

napkins on fire. That's where you come

napkins on fire. That's where you come

in. Your job is to handle the situation

in. Your job is to handle the situation

quickly and quietly so everyone else can

quickly and quietly so everyone else can

keep enjoying their meal. To do this

keep enjoying their meal. To do this

effectively, we follow our core values,

effectively, we follow our core values,

the three C's: calm, consistent, and

the three C's: calm, consistent, and

clear. Let's break it down. First, calm.

clear. Let's break it down. First, calm.

If someone bursts into the chat, typing

If someone bursts into the chat, typing

in all caps that the tarot is fake and

in all caps that the tarot is fake and

the moon is a government drone just

the moon is a government drone just

brief, you are not required to correct

brief, you are not required to correct

their version of reality. Your job isn't

their version of reality. Your job isn't

to be a factchecker for the universe.

to be a factchecker for the universe.

Simply delete the disruptive message and

Simply delete the disruptive message and

move on. Remember, a calm moderator

move on. Remember, a calm moderator

creates a calm chat. Your energy sets

creates a calm chat. Your energy sets

the tone. Panicking or reacting

the tone. Panicking or reacting

emotionally only adds fuel to the fire.

emotionally only adds fuel to the fire.

Stay cool, stay detached and keep the

Stay cool, stay detached and keep the

peace. Next, we have consistent.

peace. Next, we have consistent.

This is absolutely key. If one person

This is absolutely key. If one person

gets timed out for harassment, then

gets timed out for harassment, then

everyone who engages in harassment gets

everyone who engages in harassment gets

timed out. We don't moderate based on

timed out. We don't moderate based on

our personal feelings or vibes. We don't

our personal feelings or vibes. We don't

play favorites. We moderate based on

play favorites. We moderate based on

behavior. Pure and simple, the rules

behavior. Pure and simple, the rules

apply equally to everyone every single

apply equally to everyone every single

time. This consistency builds trust

time. This consistency builds trust

within the community. Viewers learn what

within the community. Viewers learn what

to expect and feel secure knowing the

to expect and feel secure knowing the

environment is fair and predictable. And

environment is fair and predictable. And

finally, clear. The rules are always

finally, clear. The rules are always

posted and visible for everyone to see.

posted and visible for everyone to see.

The expectations are laid out right

The expectations are laid out right

there in the open. There are no secret

there in the open. There are no secret

punishments or surprise rules.

punishments or surprise rules.

Everything we do is fair, predictable,

Everything we do is fair, predictable,

and frankly a little bit boring. And in

and frankly a little bit boring. And in

the world of chat moderation, boring is

the world of chat moderation, boring is

good. Boring means stable. Boring means

good. Boring means stable. Boring means

safe. It means the focus stays on the

safe. It means the focus stays on the

content in the community, not on drama

content in the community, not on drama

in the chat. Come, consistent, clear.

in the chat. Come, consistent, clear.

The three pillars of a healthy digital

The three pillars of a healthy digital

space. Now, let's talk about your tools.

space. Now, let's talk about your tools.

These are the buttons you'll use to keep

These are the buttons you'll use to keep

the chat running smoothly. Think of them

the chat running smoothly. Think of them

as your utility belt for digital

as your utility belt for digital

peacekeeping. First up is the delete

peacekeeping. First up is the delete

button. This is your go-to for simple

button. This is your go-to for simple

spam, repeated nonsense, or any mild

spam, repeated nonsense, or any mild

disruptions. Someone posting the same

disruptions. Someone posting the same

emoji over and over. Delete. A message

emoji over and over. Delete. A message

that's slightly off topic but not

that's slightly off topic but not

aggressive. Delete. It's the lightest

aggressive. Delete. It's the lightest

touch. a gentle sweep to keep things

touch. a gentle sweep to keep things

tidy. Next is the timeout. Think of this

tidy. Next is the timeout. Think of this

as a fiveinut cool down period. This

as a fiveinut cool down period. This

tool is for escalating behavior. If

tool is for escalating behavior. If

someone ignores a gentle nudge or

someone ignores a gentle nudge or

continues to be disruptive after a

continues to be disruptive after a

message was deleted, a timeout gives

message was deleted, a timeout gives

them a moment to pause and reflect on

them a moment to pause and reflect on

the rules. It's a clear signal that

the rules. It's a clear signal that

their behavior is crossing a line

their behavior is crossing a line

without permanently removing them. It's

without permanently removing them. It's

a temporary measure for a temporary

a temporary measure for a temporary

problem. And then there's the hide user

problem. And then there's the hide user

button. This is for more serious

button. This is for more serious

offenses, harassment, slander, personal

offenses, harassment, slander, personal

attacks, or repeated violations after a

attacks, or repeated violations after a

timeout. Hiding a user from the channel

timeout. Hiding a user from the channel

removes their ability to comment

removes their ability to comment

permanently. Remember this critical

permanently. Remember this critical

point. You are not silencing opinions.

point. You are not silencing opinions.

You are removing rule violations.

You are removing rule violations.

We welcome a wide range of opinions and

We welcome a wide range of opinions and

discussions. We do not welcome personal

discussions. We do not welcome personal

attacks or behavior that makes others

attacks or behavior that makes others

feel unsafe. Your job is to distinguish

feel unsafe. Your job is to distinguish

between the two. Use your tolls wisely

between the two. Use your tolls wisely

and you'll be a pro. Ah, and now it's

and you'll be a pro. Ah, and now it's

time to meet a special character you'll

time to meet a special character you'll

encounter, the troll. The troll is a

encounter, the troll. The troll is a

creature that thrives on a very specific

creature that thrives on a very specific

diet. It feeds on attention. It loves

diet. It feeds on attention. It loves

arguments and it absolutely savors any

arguments and it absolutely savors any

emotional reaction you give it. The more

emotional reaction you give it. The more

you engage, the stronger it gets.

you engage, the stronger it gets.

However, the troll has a few weaknesses.

However, the troll has a few weaknesses.

It does not feed on silence. It starves

It does not feed on silence. It starves

in the face of swift moderation and it

in the face of swift moderation and it

withers when it is completely ignored.

withers when it is completely ignored.

If a troll appears and the chat starts

If a troll appears and the chat starts

arguing with it, you may need to step

arguing with it, you may need to step

in. A simple gentle message like, "Hey

in. A simple gentle message like, "Hey

everyone, let's stay on topic can help

everyone, let's stay on topic can help

redirect the conversation. Then you

redirect the conversation. Then you

swiftly remove the trolls disruptive

swiftly remove the trolls disruptive

messages. Do not debate the troll. Do

messages. Do not debate the troll. Do

not try to educate the troll. And please

not try to educate the troll. And please

do not try to psychoanalyze the troll.

do not try to psychoanalyze the troll.

You are not a counselor or a therapist.

You are not a counselor or a therapist.

You are quality control. Your only job

You are quality control. Your only job

is to remove the disruption and let the

is to remove the disruption and let the

troll go hungry. One of your most

troll go hungry. One of your most

important duties is protecting the host.

important duties is protecting the host.

During live readings or focus segments,

During live readings or focus segments,

the host must be able to concentrate

the host must be able to concentrate

completely. Their energy needs to be on

completely. Their energy needs to be on

the reading, not on distractions. If

the reading, not on distractions. If

slanderous or aggressive comments appear

slanderous or aggressive comments appear

in a chat, you must delete them

in a chat, you must delete them

immediately. If the person continues,

immediately. If the person continues,

use a timeout or hide them from the

use a timeout or hide them from the

channel. Never allow a smear to linger

channel. Never allow a smear to linger

on the screen. A lie that is left

on the screen. A lie that is left

visible, even for a few seconds, becomes

visible, even for a few seconds, becomes

a distraction. A distraction can quickly

a distraction. A distraction can quickly

derail the entire show. And derailment

derail the entire show. And derailment

hurts the experience for everyone. By

hurts the experience for everyone. By

keeping the check clean, you protect the

keeping the check clean, you protect the

host's focus and the integrity of the

host's focus and the integrity of the

content. Protect the flow. So, how do

content. Protect the flow. So, how do

you decide which tool to use? Let's talk

you decide which tool to use? Let's talk

about our escalation protocol. It's a

about our escalation protocol. It's a

simple stepbystep process for success.

simple stepbystep process for success.

Step one is almost always to delete the

Step one is almost always to delete the

offending message. It's a clean, simple

offending message. It's a clean, simple

first action. If the behavior continues,

first action. If the behavior continues,

you move to step two, timeout. This

you move to step two, timeout. This

gives the user a temporary break and a

gives the user a temporary break and a

clear warning. If they return and

clear warning. If they return and

continue to violate the rules, you move

continue to violate the rules, you move

to step three, hide user. This is the

to step three, hide user. This is the

permanent solution for someone who

permanent solution for someone who

refuses to respect the community

refuses to respect the community

guidelines. Now you are empowered to

guidelines. Now you are empowered to

skip steps if a violation is severe

skip steps if a violation is severe

enough. Some actions warrant an

enough. Some actions warrant an

immediate hide. Examples include hate

immediate hide. Examples include hate

speech, personal threats, repeated and

speech, personal threats, repeated and

malicious slander, or any kind of

malicious slander, or any kind of

coordinated harassment from multiple

coordinated harassment from multiple

accounts. In these cases, you do not

accounts. In these cases, you do not

need to issue a warning. You act

need to issue a warning. You act

decisively to protect the community. We

decisively to protect the community. We

are firm when we need to be, but we are

are firm when we need to be, but we are

never dramatic about it. Just as

never dramatic about it. Just as

important as knowing what to do is

important as knowing what to do is

knowing what not to do. These are the

knowing what not to do. These are the

hard news. Do not argue publicly with

hard news. Do not argue publicly with

other moderators in the chat. Do not

other moderators in the chat. Do not

threaten users with punishments. Do not

threaten users with punishments. Do not

mock someone's unstable or aggressive

mock someone's unstable or aggressive

behavior. Do not make a big show of

behavior. Do not make a big show of

announcing punishments like typing

announcing punishments like typing

bye-bye troll. And never ever turn

bye-bye troll. And never ever turn

moderation into your own personal

moderation into your own personal

performance. The best moderation should

performance. The best moderation should

feel almost invisible. When you're doing

feel almost invisible. When you're doing

your job right, most people in the chat

your job right, most people in the chat

won't even notice the disruptions

won't even notice the disruptions

because UV handled them so quickly and

because UV handled them so quickly and

quietly. And that in its own way is

quietly. And that in its own way is

beautiful. This brings us to mod unity.

beautiful. This brings us to mod unity.

You are part of a team. If you happen to

You are part of a team. If you happen to

disagree with a decision another

disagree with a decision another

moderator has made, you must discuss it

moderator has made, you must discuss it

privately later. A direct message, a

privately later. A direct message, a

chat after the stream, that's the place

chat after the stream, that's the place

for it. Publicly questioning or

for it. Publicly questioning or

disagreeing with another MA in the live

disagreeing with another MA in the live

chat weakens the authority of the entire

chat weakens the authority of the entire

team. It creates confusion and opens the

team. It creates confusion and opens the

door for trolls to exploit the division.

door for trolls to exploit the division.

Private coordination on the other hand

Private coordination on the other hand

strengthens the team. We are a team not

strengthens the team. We are a team not

competing managers. We present a united

competing managers. We present a united

consistent front. And finally, let's

consistent front. And finally, let's

talk about self-care. Moderating can be

talk about self-care. Moderating can be

intense. You are the frontline defense

intense. You are the frontline defense

against negativity and that can take a

against negativity and that can take a

toll. If the energy in the chat becomes

toll. If the energy in the chat becomes

too intense or you feel yourself getting

too intense or you feel yourself getting

overwhelmed, you are not required to

overwhelmed, you are not required to

endure abuse, it is perfectly okay and

endure abuse, it is perfectly okay and

even encouraged to rotate out. Just send

even encouraged to rotate out. Just send

a quick message to the other mods.

a quick message to the other mods.

Something like stepping away for a few.

Something like stepping away for a few.

Another mod will step and take over.

Another mod will step and take over.

Your well-being is a priority. Healthy

Your well-being is a priority. Healthy

moderators make healthy chats. So let's

moderators make healthy chats. So let's

review our gold and standard. The goal

review our gold and standard. The goal

of a cult of psyche moderator is to be

of a cult of psyche moderator is to be

firm, fair, and boring. Our goal is not

firm, fair, and boring. Our goal is not

dominance. It is stability. When the

dominance. It is stability. When the

chat is stable, something magical

chat is stable, something magical

happens. The conversations deepen.

happens. The conversations deepen.

Viewers feel safe enough to be

Viewers feel safe enough to be

vulnerable and share. Trolls get bored

vulnerable and share. Trolls get bored

and wander off to find easier targets.

and wander off to find easier targets.

And as a result, the show and the

And as a result, the show and the

community grow. That's the job.

community grow. That's the job.

Congratulations, team member. You are

Congratulations, team member. You are

now an official cult of Psyche Chat

now an official cult of Psyche Chat

moderator. Your uniform is calm energy.

moderator. Your uniform is calm energy.

Your superpower is strategic silence and

Your superpower is strategic silence and

your motto is delete, don't debate.

your motto is delete, don't debate.

Thank you for being part of the cult of

Thank you for being part of the cult of

psyche team. Together, we're building a

psyche team. Together, we're building a

community that's thoughtful, resilient,

community that's thoughtful, resilient,

and just a little bit mystical.

and just a little bit mystical.